General terms & conditions
We want your purchasing experience with us to be quick, easy, informative and 100% satisfying for you. Outlined below are the Terms & Conditions under which you are purchasing materials from TerraMai PDX.
It’s important to us that the furniture or other items you are ordering meet your requirements in all respects: aesthetics, dimensions, and so forth. Therefore, we ask that you take some extra time to ensure this is the case.
Reclaimed wood is a natural substance. Unlike many industrially manufactured goods, TerraMai PDX furniture typically shows unique intrinsic character which adds to the beauty of the wood. This character may include, amongst other things, a variety of colors, knots, texture, grain patterns, surface checking, oxide staining, as well as occasional small holes from insects, nails, and bolts.
Please also note that with exposure to UV rays (light of various sources but especially sunshine) all woods tend to change their appearance somewhat. This is a natural and inevitable process and is NOT in any way considered a defect.
Order Placement & Lead Times
Once you place your order, your credit card will be charged for the full amount and the order is binding (non-cancellable).
Most orders ship from our warehouse in five business days or less (with shipping time being in addition to these five days). On occasion, due to inventory constraints and/or orders from other customers lead times may increase. If your material is not expected to be available within two weeks, we will contact you directly by phone and/or email to inform you of the lead time.
Shipping, Handling & Insurance
Included in your purchase is a fixed fee to cover all shipping, handling and insurance costs. This not only covers the cost of packaging your materials for shipment and the cost of shipping but it means that your shipment is insured by TerraMai PDX for the full retail value. In the event there is any shipping damage, first note the exception on the Delivery Receipt and do NOT sign for it as “Clear”. Unless the exception is noted, TerraMai PDX has no recourse to the carrier and any damage will be your responsibility. Afterwards and within 48 hours, we require that you please send full details and pictures to TerraMai PDX by email ([email protected]) so that we can address the situation as quickly as possible.
Please note that if the Ship To address you give us is incorrect and the order needs to be delivered to a different address, if you are not available to receive the shipment, or if there are other delivery issues, you will incur additional charges and these will be automatically billed to your already supplied credit card. Shipping and handling charges are nonrefundable.
For orders to Canada there are additional duties and taxes that may apply. Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. Any additional applicable fees will be collected upon delivery by the carrier. These charges are the recipient’s responsibility as TerraMai PDX is only charging transportation fees for the shipment. Please check with your customs office to determine any additional costs.
Please thoroughly inspect the order immediately upon its arrival. From the date the order arrives, you have seven calendar days to inform TerraMai PDX of any discrepancy between the specifications of the order received and the specifications as shown on our website. Please notify TerraMai PDX of any issues within seven days of your deliver via [email protected] to arrange a return. All items will be inspected upon return. A restocking fee will apply, starting at 25% of the purchase price, for any items not returned in good condition or outside the stated time frame. Return shipping and return pickup fees are the customer’s responsibility and are nonrefundable.
Proof of purchase is required to issue an appropriate exchange, credit or refund. Refunds will be issued in the Original Form of Tender (cash refunds are limited to $100 in store with any balance refunded as a check by mail).
Resolution of Disputes
If a dispute arises regarding any sale between yourself and TerraMai PDX, the dispute will be settled using licensed arbitration within Multnomah County, OR. The cost of the arbitrator shall be born equally by yourself and by TerraMai PDX, but any other costs or expenses associated with arbitration shall be the sole responsibility of the individual or entity incurring the cost or expense.